Your Partner for Emergencies

We understand that sometimes things go wrong and solutions are needed quickly. Our customer care team can help troubleshoot, supporting with a library of assets and materials. Our field engineers are available to come out to site to establish root cause and assist as appropriate and, in some instances, a repair maybe needed.

Feel confident that you are in good hands when you are with Labcold. Our approach is to partner with our clients and should there be an issue with your product, we have a number of options to get you back on track. Labcold offers rapid response and one-off repairs for all Labcold products and other serviced brands.

Skilled Engineers and Authentic Parts 

• Annual refresher training on products and parts and competency testing ensures our in-house engineers are fully up to speed on the latest technological changes and new product development.
• Additionally, we only use original or manufacturer-approved spare parts to ensure compliance with medical device standards. All repairs will be discussed with you before proceeding to make sure it resolves your problem as fast as possible

A Rapid Repair Response 

• Where an engineer is required to attend site we will deploy one as quickly as possible. Field engineering support mainland Britain, supported by our customer support team who are on hand to provide over-the-phone support too.
• We can also provide a number of resources for trouble shooting, should a repair not be needed immediately. Please speak top our friendly team to understand the best course of action.

Warranty on All Repairs  

• Any fridges or freezers repaired by Labcold engineers come with a twelve month warranty on the specific fault that was fixed. This ensures the work is carried out to the highest standard and provides peace of mind should any issues arise with the repaired fault.
• If an unrelated fault occurs during this period, it will be chargeable. This warranty applies to both in-house and field repairs across all units.

We're Here When You Need Us

Whether it's routine maintenance or an urgent fix, Labcold is your partner for reliable, expert repairs. With a team of dedicated in-house engineers, genuine parts and rapid on-site support, we're committed to getting your equipment back up and running - safely, quickly and with the highest standard of care.

Contact our support team today to book a repair or discuss the best course of action for your Labcold product.